"Cheshire East Information, Advice and Support"

The Parent Partnership Service became the Cheshire East Information Advice and Support (CEIAS) on the 1st September 2014.

This service is free, confidential and available to all parents and carers of children aged 0 to 25 who have Special Educational Needs or Disability. The service is also available directly to children and young people.  All staff are trained and experienced in supporting parents and will work with families to develop trusting relationships.  The service is impartial and operates at arm’s length from the Local Authority and Clinical Commissioning Groups.

The Service:

  • Will listen to concerns from parents and young people and ensure their views are taken in to account by professionals
  • Can help parents, children and young people to prepare for meetings and to attend meetings with them as appropriate
  • Will produce information that is accurate and relevant to the needs of the parents, carers, children and young people
  • Offers information on the Special Educational Needs and Disability (SEND) Code of Practice.  The local authority (LA) and all schools including academies, sixth forms and further education colleges must have regard to this guidance
  • Offers information about the professional staff who may work with your child/young person
  • Can explain the formal process the local authority follows to see whether your child may need a Education, Health and Care Plan (EHC)
  • Offer help in going through paperwork, explaining the jargon and helping you to fill in official documents, including papers you will have as part of a formal assessment
  • Give advice on what to do if you do not agree with the local authority or the school
  • Supply contact details of other support groups
  • Run events for parents and carers, giving you more information and the chance to meet other parents

In addition, CEIAS can offer support to families, children and young people who are applying for an Education Health and Care assessment and will provide information and guidance around the offer of a Personal Budget.  We have a small team of fully trained Independent Supporters who will be available to work with families and young people to guide them through the changes and to assist with the completion of the new documentation.

Contacting us

  • If you telephone our service and get the voicemail, please leave a message and we will do our best to get back to you within three working days. An alternative is to e-mail us an outline of your query, including your telephone number, and we will be able to respond to you
  • The number of staff is reduced during school holidays but we will respond as soon as we are able to
  • If you are calling from abroad please note that we are unable to telephone international numbers and it would be best if you e-mailed the service and book an appointment for you to call us.